Learn what your users actually do.
Combine session recordings with event-based analytics
Smartlook offers tools like session recordings, event tracking, funnels, heatmaps, behavior flows, and crash reports to analyze user interactions on websites and mobile apps. It helps identify issues, optimize user paths, and understand drop-offs. The platform is being integrated into Cisco's Digital Experience Analytics suite within the Splunk Observability Cloud, with standalone services winding down by September 2027.

π Best for
Pricing model: Unknown. No plan details yet.
The platform offers advanced filtering capabilities and quick access to crucial moments in user sessions.
Confidence: 80%
Comprehensive features like session recordings, event tracking, funnels, heatmaps, and crash reports provide deep insights.
Confidence: 90%
The platform is being integrated into Cisco's Digital Experience Analytics suite, suggesting future integration capabilities.
Confidence: 80%
Support will be available until August 2027, with self-support documentation until September 2027.
Confidence: 70%
The product is being phased out, which may affect long-term value, but it offers a free plan with core features.
Confidence: 70%
Smartlook provides session recordings and event-based analytics to understand user behavior, with features like funnels, heatmaps, and crash reports. The standalone product is being phased out in favor of integration into Cisco's Digital Experience Analytics suite.
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Sign in to reviewSmartlook Offers Powerful User Behavior Insights
Smartlook is a robust tool for analyzing user behavior through session recordings, event tracking, and heatmaps. It's particularly useful for identifying UX issues and optimizing conversion funnels. However, with the standalone product winding down by 2027, users should plan for a transition to Cisco's Digital Experience Analytics suite. The free plan is a good option for basic needs, but the impending phase-out may limit long-term utility. The feature set is comprehensive, making it a strong choice for UX research and product optimization in the short term.
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Smartlook offers a free plan.
Yes, Smartlook offers a free plan.
Yes, Smartlook provides an API for integrations.
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Smartlook is a Analytics tool. Combine session recordings with event-based analytics
Facts on this page are attributed to their source and verification status where available. Primary source: smartlook.com.
Versioned field history and change tracking will appear here as the tool is enriched and updated (Phase 2+).